Acceptable Use Policy

This Acceptable Use Policy ("Policy") governs your use of ResumeUp.AI ("Service"), including AI-powered resume building and job search assistance. By using our Service, you agree to comply with this Policy.

1. Content Standards & Prohibited Categories

ResumeUp.AI explicitly prohibits the generation of the following six categories of content:

• Pornography / NSFW - Any sexually explicit or adult content
• Violence / Gore - Content depicting or promoting physical violence, injury, or harm
• Hate Speech - Content that promotes hatred, discrimination, or violence against individuals or groups based on protected characteristics
• Child Safety (CSAM) - Any content involving the sexualization or exploitation of minors
• Deepfake / Impersonation - AI-generated content impersonating real individuals or misleading users about content origin
• Copyright / Trademark Infringement - Content violating intellectual property rights of third parties

Absolute Prohibitions - Zero Tolerance

The following violations result in immediate termination and mandatory reporting to authorities:

• Child sexual exploitation content (CSAM) or any sexual content involving minors
• Content promoting or assisting terrorism, extremism, or mass violence
• Instructions for manufacturing weapons of mass destruction
• Content promoting genocide or ethnic hatred
• Non-consensual deepfake sexual content targeting real individuals

General Prohibited Activities

You may not use our Service to:

• Create resumes or documents containing false, misleading, or fraudulent information
• Impersonate another person or entity
• Generate defamatory, harassing, or discriminatory content
• Create deepfake content impersonating real individuals without consent
• Generate content violating intellectual property or privacy rights of third parties
• Scrape, crawl, or harvest user data from the Service
• Use automated means to access the Service beyond normal usage limits
• Distribute malware, spam, or unsolicited communications
• Attempt to gain unauthorized access to the Service or other users' accounts
• Resell or redistribute the Service without written permission
• Use the Service for any illegal purposes or to bypass safety filters
• Use jailbreak prompts or attempts to circumvent content moderation

2. AI-Specific Acceptable Use

Given the AI-powered nature of our Service, you agree not to:

• Use our Service to train, fine-tune, benchmark, or develop any AI model that competes directly or indirectly with ResumeUp.AI or our services
• Systematically extract or collect AI outputs for purposes beyond your authorized personal use
• Represent AI-generated content as human-created professional work (e.g., claiming AI output as work product of licensed professionals)

3. Content Moderation System

We employ a multi-layered content moderation system:

3.1 Automated Moderation (Real-time)

• Input Filtering: All user prompts are scanned for keywords, semantics, and intent before processing
• Output Filtering: AI-generated content is evaluated for safety before delivery
• Usage Pattern Analysis: Abnormal API usage patterns are monitored
• Moderation Tools: OpenAI Moderation API and proprietary filters

3.2 Human Review

• Automatically flagged content enters a human review queue
• User reports are reviewed by our Trust & Safety team
• Reviewers complete content safety training and sign NDAs

3.3 Content Classification & Response Times

Level	Description	Initial Response	Resolution
L1 - Severe	Child safety, terrorism	2 hours	24 hours
L2 - High Risk	Severe violations	24 hours	3 business days
L3 - Medium Risk	General violations	3 business days	7 business days
L4 - Low Risk	Minor violations	5 business days	15 business days

4. Reporting Violations

To report content or behavior violating this Policy:

• Email: report@resumeup.ai
• Online Form: Available in your account settings under "Report"
• In-App: Content details → Report button

All reports are treated confidentially. False or malicious reports will be documented and may result in account termination.

5. Enforcement Actions

Action	Description	Applied When
Content Warning	Written notice, request to delete/modify	First minor violation
Content Removal	Violation content taken down	Confirmed L3-L4
Feature Restriction	Reduced API limits or model access	Multiple minor or single L3
Account Suspension	Temporary suspension pending review	L2 or accumulated violations
Permanent Ban	Permanent termination of access	L1 or multiple L2
Legal Action	Report to law enforcement, cooperate with investigations	Suspected illegal activity

6. AI Model Disclosure

Our Service is built on AI technology. We use the following underlying AI models:

• DeepSeek - Primary AI model for resume generation and optimization
• Other industry-standard models - For specific features as indicated in our documentation

AI outputs may contain inaccuracies. Users are responsible for reviewing and verifying all AI-generated content before use.

7. Appeals Process

If you believe your content was incorrectly moderated, you may appeal within 30 days:

• Email: appeal@resumeup.ai
• Response Time: Within 10 business days
• Review: Conducted by reviewers not involved in the original decision

8. Policy Updates

We may update this Policy with at least 15 days' notice before major changes take effect. Continued use of the Service constitutes acceptance of updated terms.

9. Contact Us

• General Inquiries: support@resumeup.ai
• Content Safety: safety@resumeup.ai
• Report Violations: report@resumeup.ai
• Appeals: appeal@resumeup.ai