Refund Policy

Last updated: September 11, 2026

1. Credit Pack Refunds

All credit pack purchases are processed securely through our payment provider Waffo Pancake. Refund requests are handled under the following policy:

  • Within 14 days of purchase with unused credits: Full refund available. Credits must not have been consumed.
  • After 14 days: No refund available.
  • Once credits have been consumed: No refund available.
  • To request a refund: Contact refunds@resumeup.ai with your order details and account email.

2. Processing Time

Approved refunds are processed within 5-10 business days and returned to the original payment method. You will receive a confirmation email once the refund has been initiated.

3. Billing Disputes

If you believe a charge is incorrect, please contact billing@resumeup.ai before disputing with your bank. We commit to:

  • Responding within 2 business days
  • Resolving confirmed billing errors within 5 business days

If you dispute a charge through your bank without first contacting us, your account may be suspended pending resolution.

4. Legal Rights

Notwithstanding the above, if applicable law (such as EU or UK consumer protection laws) provides you with a statutory right to withdraw or request a refund within a specified period (e.g., 14-day cooling-off period for EU consumers), such rights are preserved for first-time purchases. These rights expire once you have used the credits.

5. Contact

For refund requests or billing inquiries: